回答客戶問題【情景對話】 Dialogue One
對話（1）
Customer: Excuse me , but can I draw on my account for payment of things I buy in China ?
顧客︰請問我能不能提取存款嘗付我在中國買東西的費用？
Clerk: Certainly, sir. How much do you draw?
職員︰當然可以，先生。您要取多少錢？
Customer: RMB 8,000 please. Would you please tell me my balance?
顧客︰請給我人民幣8，000元。請把我帳號上的節餘金額告訴我好嗎？
Clerk: Yes, sir. Your balance is RMB 34,000.
職員︰好的，先生。你的帳戶餘額是人民幣34000元。
Customer: I am sorry, but may I ask one more question?
顧客︰對不起，我能不能再問一個問題？
Clerk: Of course, please do. What is it?
職員︰當然可以了。請問是什么問題？
Customer: What is the interest rate for the saving account?
顧客︰儲蓄存款的利率是多少？
Clerk: The detailed information is on the board. Please go and see it.
職員︰詳細的情況在那塊利率牌上。請去那裡看看吧。
Customer: Many thanks.
顧客︰非常感謝。
Dialogue Two
對話（2）
Customer: Excuse me, but could you help me?
顧客︰對不起，能幫我一個忙嗎？
Clerk: With pleasure. What can I do for you?
職員︰很高興為您效勞。我能為您做些什么？
Customer: Could you tell me where I can find Mr Zhang?
顧客︰請告訴我張先生在哪裡，好嗎？
Clerk: Sure Miss. Mr Zhang is upstairs.
職員︰沒問題，小姐。張先生在樓上。
Customer: Thank you very much.
顧客︰非常感謝。
Clerk: Not at all, miss.
職員︰不客氣，小姐。
Dialogue Three
對話（3）
Customer: Do you charge for cheques?
顧客︰請問，兌換支票你們收手續費嗎？
Clerk: Yes we do. Each cheque you write will cost RMB 2.
職員︰是的，我們收手續費。您每開一張支票就要花人民幣2元。
Customer: Do I have to deposit a large sum of money if I want to open a chequing-savings account?
顧客︰如果我要開一個支票儲蓄帳戶，我必須存一大筆錢嗎？
Clerk: Not necessarily, sir.
職員︰不一定的，先生。
Customer: Regarding the interest rate, what is the difference between a savings account and checking account?
顧客︰在利率方面，儲蓄存款和支票存款有什么不同？
Clerk: Not big difference, sir.
職員︰沒有太大的區別，先生。
Customer: I see. I would like to open a checking account. Will 300 dollars be enough for a minimum deposit?
顧客︰我知道了。我想開一個支票存款帳戶。300美圓作最低存款額夠了嗎？
Clerk: Definitely.
職員︰足夠了。
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