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Job Description
Work Location: Phnom Penh, Cambodia
Job title: VIPs Executive
Department: VIP Services
Sub-department:
Reports to: VIPs Shift Manager
Job purpose
- Performs daily transaction and processes related work in support of daily operations
- Provides customer services support that achieves quality and customer services goals.
Duties and responsibilities
Ensure Compliance to Rules and Regulations
- Ensures compliance with all NagaWorld standards or relavant industry standards during all aspects of work
- Ensures all employees adhere to NagaWorld’s Code of Conduct, Internal Rules and Regulations at all times
General Job Functions
- Greets VIP customers at the main entrance of the VIP Hall when they arrive and bids them farewell as they leave;
- Coordinates
with F&B and Front Office including room, transport, and F&B to
lead to successful delivery of pre-trip itinerary; leveraging
partnerships throughout the property (Hotel, F&B, etc.) to maximize
smooth, high end service delivery to VIP customers;
- Answers
any question VIP customers may have as well as to do whatever they can
to make sure these special customers feel welcome;
- Coordinates
between junkets tour operators and different departments to ensure a
smooth cooperation flow in serving VIP customers;
- Reports any problem or perceived guest inconvenience to manager;
- Be knowledgeable of property, product, promotion and events;
- Performs other duties as assigned.
Benefits: - Company will absorb the costs of Business Visa & Working Permit for the duration of employment
- Company will assist with on boarding tickets to Phnom Penh
- Company will provide initial hotel accommodation for two weeks
- Company will provide one return ticket to the country of your nationality per annum
- 18 days of paid Annual Leave per calendar year
- Company will provide meal allowance
- Subject to Company policies and procedures, as may be amended from time to time, company will provide medical coverage.
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