Department: Business Development

Reports to: Chief Marketing Officer, SEA

Job purpose

Responsible for actively securing the organization’s long-term financial growth by setting and implementing business growth through directing and managing business development activities focusing on Malaysia market.

Duties and responsibilities

·                     Identifies and develops new business relationship by organizing, hosting, meeting & greeting, and itinerary planning on FAM visit for potential junket group or premium players, travel agent partners and/ or distributors to Nagaworld for site inspection, facilities introduction/update or experience marketing on regular basis, and making sure that suit the diverse cultures and clientele expected;

·                     Establishes network with appropriate special-interest and niche operators and distributors to sell our Premium product packages and/ or specialized tour /gaming products with a view will assist in driving business to Nagaworld properties (e.g. Travel agents, tour group operators, airline etc).

·                     Identifies opportunities to extend marketing reach and build Nagaworld brands in regional and national markets through partnership & existing customer opportunities;

·                     Maintains an up to date knowledge of products, events, promotions and general information relating to the VIP Rooms and the property;

·                     Develops a customer feedback system from junket to capture feedback, comments and identify areas of improvement to encourage return visitation to ensure a thorough understanding of our most valued VIP patrons, including capture of market share from existing Nagaworld competitors, therefore suggest, implement and maintain initiatives to improve, and remove barriers to, service to VIP guests.

·                     Maintains a high profile within the VIP Rooms, performing public relations duties as required and ensuring that customer service meets and/or exceeds guest expectations including handle demanding guests and resolve issues or complaints in a calm, professional and discreet manner. Review processes and procedures to ensure issues do not reoccur;

·                     Works closely with division and department management to establish sound operational business practices and methods to ensure all projects and assignments produce quality results, remain within budget and meet targeted deadlines.

Qualifications

·         Minimum of 5 years of working experience in business development; preferably in a senior managerial position

·         University graduate in Marketing discipline or equivalent education

·         Proven track record in sales negotiations and closing skills

·         Experience with marketing planning and execution

·         Prior sales management experience, leading a geographically dispersed sales team, developing people and driving results

·         Previous travel industry experience strongly preferred

·         Extensive knowledge in the operation of premium traveler’s market and specialized tour group

Company Benefits

·         Company will absorb the costs of Business Visa & Working Permit for the duration of employment.

·         Company will assist with on boarding tickets to Phnom Penh

·         Company will provide initial hotel accommodation for two weeks

·         Company will provide one return ticket to the country of your nationality per annum

·         18 days of paid Annual Leave per calendar year

·         Meal allowance

·         Subject to Company policies and procedures, as may be amended from time to time, Company will provide medical coverage