Job Description
Work Location: Malaysia
Job title: Director, Commercial Travel and Destinations (Malaysia)
Department: Hotel
Reports to: Director, Commercial Travel and Destinations
Job purpose
The Director, Commercial Travel and Destinations (Malaysia) is responsible for developing and executing strategies to bring travel volume from Malaysia into NagaWorld, Phnom Penh.
Duties and responsibilities
Develop, Plan and Deliver Programs and Services
· Responsible for developing strategies to achieve the business targets for bringing travel volume from Malaysia into NagaWorld, Phnom Penh;
· Inputs, selling travel products and tour packages to meet consumer demands for bespoke travel and sustainable tourism;
· Liaises with travel partners, including airlines and hotels, to manage bookings and schedules;
· Deals with customer enquiries and aiming to meet their expectations;
· Oversees the smooth, efficient running of the business;
· Takes part in meetings with company directors who advise on strategy and finding out about any local issues and future trends;
· Participates in development of standards, processes, methods, benchmark techniques and performance measures to ensure the efficient delivery of programs and services to stakeholders;
· Assists in processes, risk assessments and program evaluation to develop options for program improvements;
· Analyzes how well programs and services meet established operational goals and service standards;
· Assesses the impact of new or revised operational policies, systems, and procedures on program and service delivery using customer satisfaction surveys and process reviews;
· Prepares briefing materials, planning documents and reports to support ongoing programs and services.
Qualifications
· Minimum 5 years of leadership experience working in big retail or wholesale travel companies which promote and sell holidays, tailor-made trips, chartered flights and travel related products to Malaysia, China, Macau and other areas in Asia – good knowledge of traveling business network in China and/or South East Asia.