Job Description
Work Location: China/Hong Kong
Job title: Director, Commercial Travel and Destinations (China/Hong Kong)
Department: Hotel
Reports to: Director, Commercial Travel and Destinations
Job purpose
The Director, Commercial Travel and Destinations (China/Hong Kong) is responsible for developing and executing strategies to bring travel volume from China/Hong Kong into NagaWorld, Phnom Penh.
Duties and responsibilities
· Responsible for developing strategies to achieve the business targets for bringing travel volume from China/Hong Kong into NagaWorld, Phnom Penh;
· Inputs, selling travel products and tour packages to meet consumer demands for bespoke travel and sustainable tourism;
· Liaises with travel partners, including airlines and hotels, to manage bookings and schedules;
· Deals with customer enquiries and aiming to meet their expectations;
· Oversees the smooth, efficient running of the business;
· Takes part in meetings with company directors who advise on strategy and finding out about any local issues and future trends;
· Participates in development of standards, processes, methods, benchmark techniques and performance measures to ensure the efficient delivery of programs and services to stakeholders;
· Assists in processes, risk assessments and program evaluation to develop options for program improvements;
· Analyzes how well programs and services meet established operational goals and service standards;
· Assesses the impact of new or revised operational policies, systems, and procedures on program and service delivery using customer satisfaction surveys and process reviews;
· Prepares briefing materials, planning documents and reports to support ongoing programs and services.
Qualifications
· Minimum 5 years of leadership experience working in big retail or wholesale travel companies which promote and sell holidays, tailor-made trips, chartered flights and travel related products to China, Hong Kong, Macau and other areas in Asia – good knowledge of traveling business network in China and/or South East Asia.