Department: Sales & Marketing

Reports to: General Manager, Hotel

Job Purpose

Responsible for overseeing the daily operation and business development of MICE.

Duties and Responsibilities

·                     Attends major client functions and promotional events to promote sales for the hotel and meets with all influential clients;

·                     Recommends to the Director of Sales / General Manager direct mail/ promotional campaigns, to reach specific markets;

·                     Assists in the execution of familiarization/site inspection trips to hotels by major clients;

·                     Plans and executes sales trips to major market areas and reports to the Director of Sales / General Manager on new potential market areas that should be covered;

·                     To effectively carry out projects and assignment delegated by the Director of Sales / General Manager;

·                     Responsible and supervise the Events / MICE Team in ensuring the best deal when handling leads / inquiries (pricing strategy, special requirements) in order to convert the leads / inquiries to confirmed events/groups;

·                     Prepares proposals / contracts for leads / Inquiries;

·                     Be visible to organisers and clients during their event/group dates and monitors guest satisfaction;

·                     Oversees the operation of MICE / Events and works closely with various departments to ensure quality service is delivered to our clients at all times;

·                     Analyses market changes and, under direction of Director of Sales / General Manager, implements programs with the sales team to meet these changes, i.e., changes brought about by political, economical or competitive changes in the market place;

·                     Carries own key accounts and establishes personal & team sales goals, and be responsible for a representative selection of key accounts;

·                     Maintains accurate forecasting for all group segments and identify valley periods for sales emphasis;

·                     Establishes programs and direct efforts to achieve group room night goals and to develop ongoing relationships with customers;

·                     Monitors sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals;

·                     Maximizes sales calendar and manages space commitments and identifies opportunities for focused sales programs;

·                     Coordinates group room forecasts and prospects with Director of Sales, Front Office, Food & Beverage and Reservations department so as to help hotel achieve maximum capacity room use.

Qualifications

·         MA/BA/Associate Degree in Marketing, Business Administration Management, Hotel Management or Hospitality or related discipline

·         Proficient in Computer application

·         At least 5 year work experiences related to the job

·         Ability to work under pressure and deadlines

·         Possess good attitude and willing to accept changes or challenges, and patience to think of solutions to problem

·         Possess good written and spoken English skills, knowledge of Mandarin is a plus

·         Possess good interpersonal skills

·         Strong organizational skills

·         Ability to communicate effectively with guests

·         Good communication skills to liaise with other managers and clients

·         A knowledge of how each department in a hotel affects the business

Company Benefits

·         Company will absorb the costs of Business Visa & Working Permit for the duration of employment.

·         Company will assist with on boarding tickets to Phnom Penh

·         Company will provide initial hotel accommodation for two weeks

·         Company will provide one return ticket to the country of your nationality per annum

·         18 days of paid Annual Leave per calendar year

·         Meal allowance

·         Subject to Company policies and procedures, as may be amended from time to time, Company will provide medical coverage