About Tesla
Tesla is accelerating
the world’s transition to sustainable transportation and electricity
consumption by designing and manufacturing electric vehicles and energy storage
systems. Based in California, Tesla employs more than 13,000 people across four
continents, and manufactures cars at our factory in Fremont, California. We are
currently constructing the Gigafactory–the world’s largest lithium ion battery
factory–in Sparks, Nevada, and have already begun producing Tesla Energy
battery storage products.
Tesla currently produces
two premium EVs–Model S and Model X–engineered from the ground up to be the
world’s best car and SUV, respectively. Model S received Motor Trend’s
prestigious 2013 Car of the Year, and achieved the best safety score of any car
ever tested by the NHTSA. The recently released Model X includes the first
ever falcon wing doors, as well as Tesla’s award-winning electric
all-wheel drive powertrain. Both vehicles come with free road trip access to
more than 400 Tesla Supercharger stations—the world’s fastest EV charging
technology. Model 3, our third generation EV, is currently under development.
Tesla produces the
Powerwall, a residential battery pack, as well as commercial and
utility-grade Powerpack storage systems designed to help reduce
electricity costs, smooth consumption and create a more resilient electricity
grid.
Tesla is committed
to hiring and developing top talent from across the world for any given
discipline. Our world-class teams operate with a non-conventional product
development philosophy of high inter-disciplinary collaboration, flat
organizational structure, and technical contribution at all levels. You will be
expected to challenge and to be challenged, to create, and to innovate. These
jobs are not for everyone; you must have a genuine passion for producing
the best vehicles in the world. Without passion, you will find what we’re
trying to do too difficult.
The Role
The primary goal of the Product Specialist is to provide a fun educational
experience for customers who come into the Tesla retail store. The Product
Specialist will accomplish this by handling all walk in store guests, answering
questions, educating the public about the electric drive experience. An
implicit responsibility of the Product Specialist is to conduct educational
conversations and business dealings in a way that creates a superior customer
experience that represents the Tesla brand values.
Responsibilities
- Welcome walk in guests, answer questions and generally
manage the customer’s Tesla experience in a positive way.
- Educate the public about the electric car industry
through enthusiastic conversations.
- Assist customers with purchases of apparel and keep
inventory full and neat.
- Provide high quality customer service to the existing
Tesla owner community.
- Keep up with industry trends and best practices.
- Help to develop a new way to market and sell cars to
the community.
- Your performance will be measured by your ability to
engage and sign up potential customers in the store for updates and test
drive and other event invitations from Tesla
Requirements
- Strong communication and customer service experience
required.
- Positive, enthusiastic and passionate about the changes
in the personal transportation industry.
- Ability to understand and convey business issues and
technical concepts.
- Strong sense of team mentality and reliability.
- Ability to work evenings and weekends in a retail
environment, retail experience a plus.
- Legal right to work in Macau.
- Valid drivers license with a clean driving record.
- Must have and maintain a valid driver’s license and an
acceptable and safe driving record.
- Must have two years of driving experience