The Opportunity
Training professional who is responsible for designing, implementing, and evaluating training programs for agency channel. Training department plays a crucial role in ensuring agent and manager development. To uplift skills and professional insurance knowledge and ensure best agency. We are looking for a training professional to support training and development for agents and agency managers.
What motivates you?
• You obsess about customers, listen, engage and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
• Bachelor’s degree in business, finance, marketing, education or equivalent
• Minimum 3 years’ working experience, at least three years with insurance- experience in the life insurance industry
• Front-line sales, training and customer services experience preferred
• Able to conduct training /presentation in Cantonese, Putonghua and English are a plus
• Insurance Product knowledge and willingness to learn new products and procedures
• Good communication, interpersonal and problem-solving skills.
• Customer centric and result oriented
• Good team player while working independently
• Good command of Cantonese, Putonghua, and English, both spoken and written
• Proficient in MS Office, especially PowerPoint and Excel
On the job you will:
• Conduct foundation training to support new agent development such as IIQE Prep Class for licensing requirements, Initial Training Course and 90 Days Program, etc.
• Proactively source CPD programs, external and agency speakers as well as support application of CPD program, both assessment and re-assessment, etc.
• Be responsible for daily training administration support, training system maintenance such as ManuAcademy, CPDTS and training record keeping and management.
• Administer training program evaluation and continuous improvement based on user feedback, training needs analysis, and program evaluation.
• Assist in training curriculum development and design new training program development such as CPD programs, agency business training as requested by agency users
• Maintain strong business relationship and good communication with Hong Kong Training Department for collaboration
• Assist in training budget planning and daily expense monitoring which include vendor setup and payment processing, etc.
• Possess strong sense of risk control and compliance. Gain a thorough understanding of regulatory requirements, internal training requirements and act accordingly. Comply with the business operations process established by the company and department.
What can we offer you?
• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
Our commitment to you
• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.