TAG Aviation Asia (Macau) Limited is part of a global network of companies and a market leader in business aviation and private aircraft management. Due to expansion, we have vacancies for the following key positions:
Guest Services Officer 客戶服務主任 (商用航空行業)
The Guest Services personnel perform guest service duties including front desk functions, meet-and-greet and transportation services etc to ensure the expected service quality and guest satisfaction.
He / She is passionate about Customer Services, embrace good service excellence, and knowledgeable within Luxury Market and Lifestyle Management segments. A self-starter - driven to deliver bespoke services in a timely and professional manner; showing good empathy at all times.
JOB RESPONSIBILITIES
- Provide premier service to our private jet passengers to ensure they receive special attention for their departure and arrival flights
- Ensure effective cross-departmental communication in order to handle both Client and operational issues effectively and efficiently
- Follow through the regulation and company policy for the assigned aircraft arrival and departure and the duration of stay
- Ensure the smooth operations of Lobby duty which plays a key role in the success of the movement of our guests around the FBO
- Be flexible at all times in order to cover the unexpected needs of the FBO
- Perform ad hoc duties as assigned
QUALIFICATIONS AND REQUIREMENT
- Diploma Holder or above in Hospitality Management or related disciplines
- Minimum 1 years' working experience in any of these sectors: Executive/VIP support, Guest Relations, Lifestyle, Luxury Travel & Leisure
- Knowledge in aviation industry is highly preferred
- Excellent written & oral communication in Cantonese, Putonghua and English is a MUST. Other Asian or foreign languages – Advantageous
- Strong interpersonal skills
- Good team player, independent, and able to work under pressure
- Experienced in dealing with confidential information using discretion and sensitivity at all times
Interested parties please send your full resume with the expected salary and date available by clicking "Apply Now" via Job853.com.
TAG Aviation Asia (Macau) Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Human Resources Officer, Corporate Recruitment.
Thank you for your interest in TAG Aviation Asia (Macau) Limited.