Job Description

崗位說明書

Position:  Front Office Officer

職       位：前堂接待員

Job Description職位簡介

·         Responsible for all daily front office activities.

負責日常的前堂接待事務。

Major Responsibility主要工作職責

·         Daily check in, check-out, reservation and reception work.

處理日常的入住、退房、預定及接待工作。

·         Ensure correct handling of billing and administrative work, including the review and report archiving.

確保正確處理開票和行政工作，包括審查和歸檔工作報告。

·         Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.

在日常工作及對客服務中體現良好的公司和個人專業形象，保持與物業合作方的良好溝通和協調。

·         Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.

妥善和及時處理客戶的要求、詢問和投訴。如有需要，及時向上級彙報。

·         Ensure compliance with related policies, procedures and standards of Ascott.

確保並遵守雅詩閣相關的政策、程式和標準。

·         Liaise with the department team to achieve daily tasks.

積極與團隊配合完成日常工作。

·         In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.

遵守集團的環境健康安全方針政策，日常工作中注意節能和安全操作。

·         Any other tasks assigned by supervisor.

上級主管交辦的其他工作。

Requirements資質需求

·         College degree or above, major in hotel management, tourism or graduate in language related disciplines;

大專以上學歷，酒店管理、旅遊類或者語言類專業畢業；

·         Relevant work experience is preferred;

有相關工作經驗者優先；

·         Good communication skills, have good English / Cantonese / Mandarin speaking ability;

良好的溝通能力，具備良好的英語及廣東話或普通話口語能力；

·         Good grooming;

良好的儀容儀錶；

·         Can accept shift work.

可接受輪班工作制。