Job Duties & Responsibilities

• Ensure the best customer experience in the boutique for new sales, customer service (repairs), and all visitors
• Provide reliable, accurate, and first class customer service during pre and post sales, during and post repair
• Understand and be able to explain the “estimate”, repair time and price
• Participate actively in Customer Relationship Management data collection
• Achieve results through accountability and professional proficiency.
• Perform sales activities to walk-in and phone/email clientele to meet Company’s and own objectives
• Ensure sale of exceptional time pieces and generate additional sales with accessories
• Be accountable for inventory pertaining to replenishment, display and storage of goods inside the vault (aesthetics, protection of the goods, and cleanliness)
• Successfully handle requests from clientele pertaining to pricing, availability, and general product information
• Assist supervisor on the daily check of the stock. Receive stock, check and unpack goods
• Provide operational support for marketing events taking place in the boutique (products presentation & launches, customer care) under Marketing department’s supervision
• Perform other tasks and projects, as assigned.

Job Requirements

• Secondary Level or above with minimum 3 year’s relevant working experience
• Good selling skills. Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry
• Positive work attitude and good team player
• Good command of written and spoken for both English & Cantonese