Client Advisor

• Consistently achieve or exceed monthly and quarterly individual sales plan.
• Strengthen and develop relationships with existing customers.
• Sell to NEW Tiffany customers, utilizing customer engagement tools as appropriate.
• Utilize Tiffany Strategic Selling skills to effectively identify customer needs and close sales.

Service Excellence & Clienteling

• Engage with all customers to ensure consistent delivery of exceptional service.
• Build dreams for client for repeating transactions.
• Develop and maximize customer base through client registry and other sales tools to achieve annual sales target .
• Utilize Client Book system to proactively communicate on important occasions and events.
• Project the company history and tradition in all customer interactions.
• Handle after-sales service, e.g. repairs, engraving.
• Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.

Store Operations

• Assist in stock take
• Perform activities to assist in completing monthly audit checklist
• Ensure store is properly maintained

Corporate Standards and Directives

• Fully understand and support current business initiatives and new product launches in order to drive business success.
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
• Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
• Consistently and accurately capture all customer data in support of building and developing lasting client relationships and to obtain customer feedback

Requirements:

• Minimum 2-3 years of experience in luxury retail industry
• Good jewelry knowledge
• Pleasant, self-motivated, energetic with good interpersonal skills and attentive to details
• Fluency in Cantonese. Good command of English and Mandarin is an advantage