Field Technical Specialist- Macau
 
About NRT 

NRT is a premier supplier of redemption hardware and software solutions for the gaming industry.  Our 24/7 environment is entrepreneurial and fast-paced.  Individual and creative contributions to our company objectives is highly encouraged and recognized.  There will be an abundance of opportunities to develop new skills and to benefit from interaction with a highly experienced leadership team.   
 

Role

• Responsibilities of the Field Technical Specialist entail various aspects of the system life cycle including, but not limited to, hardware/software technical support, training, and installation of the NRT solution in gaming venues across Asia. The successful candidate will be responsible for developing and maintaining customer relationships in their area and must be able to work independently. This position reports directly to the Regional Support Manager (Asia-Pacific) based in Macau.

Key Responsibilities

• Familiar with standard networking concepts, practices, and procedures
• Provides support to end-users on a variety of issues
• Comfortable with dealing with all levels of management
• Identifies, researches, and resolves technical problems
• Responds to telephone calls and e-mail for technical support
• Installs, implements, and configures upgrades and complete solutions on-site
• Conducts on-site technical and sales training to employees, partners, and customers

Education and Training

• Successful completion of an undergraduate university degree or an IT/business program from a community college
• Accredited certifications are an asset 

Technical/Experience Requirements

• Network technologies experience
• Experience with Windows Server and SQL
• Familiar with a variety of the field's concepts, practices, and procedures
• Experience with replacing ATM or other kiosk hardware is preferred
• Prior experience with casinos or the gaming industry is an asset
• Excellent written and spoken English skills
• Ownership of a vehicle and driver's license in good standing will be needed for travel to customer sites
• Applicant must be eligible to work in Macau
• Applicants will have to be licensed by gaming regulatory commissions - criminal and financial background checks will be completed by NRT, with your consent