The Role
Tesla Motors is
looking for an experienced Service Advisor to work on one of the most
progressive vehicle brands in the world. This position requires a high level
customer and employee interaction, so the ideal candidate will not only possess
the technical acumen, but also the ability to provide a strong level of
customer service. This position is located at our Service Center in Macau; however, the role will require travel as needed and directed by
management. If you are interested in becoming a part of a world class
service team supporting the latest EV technology, we are interested in hearing
from you.
Responsibilities:
·
Answer
Phone Calls, Emails and Drive In’s to address any customer concern with the
highest level of response and attention
·
Return
missed phone calls, email in no less than 5 minutes
·
Determine
if technical solution can be resolved over the phone; escalate immediately to
Shop Foreman / Service Manager to provide immediate attention
·
Accurately
record issues and data into Dealer Management System. Attention to detail
critical
·
Conduct
Transactions w/ system; walk customer through correction and provide summary.
·
Communicate
estimated completion time, regular updates and follow through on each customer
vehicle.
·
Coordinate
the detail of every vehicle prior to delivery.
·
Coordinate
the delivery time or pick up with each customer.
·
Follow
up with Customer on services provided; ensure they are satisfied with the work
performed.
Knowledge, Skills, and Abilities:
·
Methods,
techniques, parts, tools and materials used in the maintenance and repair of
vehicles
·
Operation
and maintenance of a wide variety of hand power tools, shop tools, and
automotive and electrical test equipment
·
Understanding
of basic automotive techniques related to repair and servicing of automobiles
·
Ability
to follow oral and written instructions with attention to detail
·
Willingness
to learn new and innovative automotive technologies
·
Establish
and maintain cooperative working relationships with those contacted in the
course of work to include the public
·
Perform
detailed daily record keeping and reporting
·
Effectively
handle multiple priorities, organize workload, and meet deadlines
·
Work
in a team-based environment and achieve common goals
Requirements:
·
Dealer
Management System(s), Outlook, and MS Office
·
Associate Degree or certificate in Automotive Technology,
preferred
·
Retail automotive service experience, preferred
·
Fluency in Chinese and English