FOOD COURT MANAGER

REPORTING LINE:

• Country Manager / General Manager (Foodcourt & Coffeeshop Division)

DUTIES AND RESPONSIBILITIES:

• Lead operation team in achieving sales targets and overall performance of outlets
• Provide guidance to maintain smooth daily operations of the Foodcourts and Coffeeshops
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows. Propose activities according to market needs.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies as during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• Responsible in marketing of food stalls to tenants and ensure outlet’s prompt collection of rental from tenants
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Take immediate and appropriate collection/legal actions for recovery of debt and minimize credit losses
• Able to handle daily sales settlement, Ensure selling prices of stalls according to agreements.
• Responsible for the operational performance of the Foodcourt and Coffeeshop of designated area, Provide solutions to improve the bottom line to outlet’s Profit and Loss.
• Maintain and improve established quality and service standards, To develop employees by providing ongoing feedback for operational improvement and establishing performance expectations
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant. Assess and provide evaluation of stall tenants' performance
• Supervise and provide guidance to contractors to provide high quality of service.
• Handle variety of administration duties related to Food court.

JOB REQUIREMENTS:

• Diploma/Degree holder, prefer in F&B, supply chain or related disciplines.
• Minimum 2-3 years’ management experience in Restaurant/Food court operation.
• Bilingual in both English and Mandarin/Cantonese (written and spoken) to liaise with English and Chinese speaking stakeholders, Basic computer literacy including Microsoft Office and Google Suite.
• With passion in working F&B industry and its operational processes. Ability to foster positive working relationships
• Strong leadership quality with excellent analytical and decision-making skills