Job Description

崗位說明書

Position: Room Attendant

職    位： 客房服務員

Job Description職位簡介 

·         As an attendant, you will be responsible for the cleanliness of assigned areas and ensure all work adhere to Ascott service standards.

根據公司規定確保負責轄區內的壞境乾淨整潔，使其達到公司的服務標準。

Major Responsibility主要工作職責

·         Clean assigned rooms, including changing bed sheets, changing terry, cleaning bidet\toilet, vacuuming floor etc, and replace amenities on a timely basis, eg: beverage, soap and toiletries.

負責打掃轄區內的房間，包括更換床單、替換毛巾、清潔浴盆、衛生間、地板吸塵等客房內的清潔工作，並及時補充客用品，例如：飲料、香皂和洗漱用品等。

·         Clean public area in assigned floor.

負責打掃樓層的公共區域。

·         Be responsible for comprehensive room cleanliness.

負責客房大清潔工作。

·         Respond to guests' requests, such as cleaning wastebaskets, replacing extra terry, cleaning bathrooms etc.

及時回應客人的需求，例如：清理垃圾桶，額外更換布巾，清潔浴室等。

·         Operate equipments properly, conduct basic maintenance, report problems to superiors or engineers, guarantee the normal operation of all equipments.

正確使用各類設施設備，並做好基本保養工作；發現問題及時上報、及時維修，確保一切設施設備的正常運作。

·         Be alert to assigned area' s safety, prepare for fire/theft/accident prevention work, report exceptional situations to superiors immediately.

對轄區內的安全問題有足夠的警覺，做好防火、防盜、防事故工作；發現異常立即報告。

·         Stock and count items in assigned areas, achieve resource conservation, report problems on a timely basis.

對轄區內的物品要保管清點，做到節能降耗；發現問題及時報告。

·         Return or report any personal belongings left behind by the guest.

發現客人遺忘物品，及時交回或上交。

·         Fill out work report correctly, write down real data and records.

如實全面地填寫工作報告中的每一項，提供真實資料和記錄。

·         Know clearly about manners and politeness, apply them into daily work flexibly.

熟練掌握禮儀禮節常識並靈活運用到日常服務工作中。

·         Comply with the standards in our employee handbook, housekeeping rules and operation procedures in daily work.

嚴格按照員工手冊上的標準、部門規章制度、工作操作流程執行日常工作。

·         Follow supervisor and other superiors' arrangements, obey orders and be a team player.

服從領班及以上管理者的工作安排，聽從工作指令，並注重團隊合作。

·         In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.

遵守集團的環境健康安全方針政策，日常工作中注意節能和安全操作。

·         Other duties assigned by superiors.

完成主管所交辦的其它任務。

Requirements資質需求

·         Minimum one year working experience in Housekeeping Department of hotel or serviced residence;

具有1年以上服務式公寓/酒店行業客房部工作經驗；

·         Responsible, careful, honest, reliable;

有責任心，做事認真細緻，誠實可靠；