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| Position Requirement: |
Responsible for managing hotel operations on a day to day basis to assure optimum performance and continuous improvements in the areas of guest services, employees, sales/marketing, property appearance, and profit/financial control.
• Responsible for achieving optimal customer satisfaction by providing quality customer services and facilities and delivering a uniquely memorable experience to the guests;
• Assist with improving the overall service deliveries to build a 5-Star services reputation for the hotel;
• Develops and implements operational strategies, policies and procedures and ensure compliance;
• Ensures all staff, including new hires, know all components/features of our guest service and are trained to meet service standards, and are strongly motivated to do so
• Develops added value customer service programs to ensure that departments achieve or exceed guest’s service expectations;
• Directly manages all service operations, including front-of-house (reception, concierge, reservations) and housekeeping;
• Actively liaise with Sales & Marketing in implementing attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing strategic plans and budgets.
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