Station Representative - Cargo Customer Airline

Responsibilities:

Main scope: Airline cargo commercial and operation duties

Provide and arrange for the representing airline on:

• cargo crew backup, clerical supports and services such as crew administration, personnel documentation and data processing duties;
• Distribute crew schedule information provided by the Carrier to all parties concerned 
• Arrange accommodation and transport for crew layover 
• Communicate with Airline headoffice
• Monthly safety & security, on-time performance application and coordination in flight day
• Participate in Airport Authority, Airline and related parties meeting
• Review of manuals and ensure compliance
• AHL case support 

Other functions shall be extended to:

• customer (cargo agents/forwarders) relationships management
• cargo sale and reservations (airline, interline, mail, courier)
• Perform marketing and promotional activities
• Perform market data (IATA CargoIS, World ACD, etc.) analysis, digital sales and overseas consignee sales;
• Support Airline cargo related projects and campaigns; IT system, Payments and other product developments
• Coordinate with customers operations teams
• Support and supervise airport cargo warehouse/ramp operations (O&D CTOs/GHAs, cargo build-up/breakdown, x-ray, cargo loading/unloading, etc.) as required
• Support NX GBA air cargo connectivity/trucking developments & any special handling;

Requirements: 

• Minimum 5 years relevant work experience at supervisory level or above
• Aviation experience is required, preferably with cargo/logistics knowledge and industry connections/network  
• Flexible and willing to work independently on different schedules and tight deadlines
• Strong interpersonal, communication skill, sales oriented and self-initiative 
• Good command of written and spoken Chinese (Mandarin) & English