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Welcome The Dairy Farm Company, Ltd - IKEA
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Job Title:  Customer Relations Team Leader     
Provided Salary:   Negotiable Work Type:   Full-time
Education:   Technical Secondary School Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   3 years
Updated Date:   2020-09-15 Job Type:  
Sales & retailing
Certification Requirements:  

Position Requirement:

Customer Relations Team Leader



You are…

l   Self-reliant and motivated with a proven ability to work as part of a larger team

l   Able to prioritize and organize work and the work of others in order to make the most efficient use of the time available

l   Able to plan staffing needs according to the customer flow

l   Experienced in actively meeting customer needs through understanding customers in a service industry

l   Emotional resilient and able to handle conflict (assertive and able to remain calm when confronted with challenging situations)

l   With strong communication skills and are able to adjust the style of communication to get the message across to the receiver

l   A confident decision-maker with common sense and attention to details

l   Able to read and understand written English

l   With good analytical skills

l   Experienced in working in a high volume and fast-paced retail environment

l   Experienced in after-sales services gained in the retail industry

l   Experienced in working in a multi-tasking environment

l   Experienced in working with other functions

l   With a Macau permanent identity



l   Empower and coach coworkers through knowledge, confidence, trust, authority & motivation so they are always available & ready to support customers in an efficient & simple way, and putting customers before work tasks

l   Responsible to optimize our customer experience

l   Understand the Customer Relations action plan and support the goals & targets, which ensure the effective execution of our action plan

l   Follow the cash handling procedures to ensure money handling is securely managed

l   Work closely with Sales team to secure stock availability at Goods Handout area after customer payment

l   Work with Central Customer Services Department to resolve Macau customer complaints in an effective way in Macau

l   Responsible to arrange case investigation or physical inspection in Macau

l   Define and plan the right shifts planning to ensure that co-workers are available on the floor at the right time to meet the customer

l   Search for more effective ways of working to reduce cost

l   Educate the team to ensure they understand the IKEA concept and that they read and use the appropriate manuals and other education tools to help maximize our customers’ shopping experience



l   To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers




From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen­sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people”inspires and guides us in everything we do. This is IKEA.



l   Living our values

l   Being your unique self, while respecting and including others

l   A passion for home furnishing

l   Performing & delivering while learning & developing

l   Having fun!

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