Industry: Advanced Search

Welcome The Dairy Farm Company, Ltd - IKEA
Add to:

Job Title:  Store Customer Relations Manager     
Provided Salary:   At least 25000 Work Type:   Full-time
Education:   Junior College Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   6-10 years
Updated Date:   2019-05-09 Job Type:  
Customer service
Certification Requirements:  

Position Requirement:

Job responsibilities

  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop
  • Provide a family-friendly environment that converts more visitors to happy customers
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans
  • Influence the store management team with customer insights that will allow it to base business decisions on customer expectations
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment
  • Support commercial initiatives and priorities before, during and after the shopping experience
  • Identify and develop the many co-worker in the team and within the department to secure succession planning
  • Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation

Job requirements

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment
  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals
  • Proven experience of being a valuable contributor to customer satisfaction and business unit results
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • Self-confident and assertive with the ability to influence through the use of customer insights
  • Ability to understand the key principles of the shopping experience and customers’ expectations
  • Experienced in problem-solving and conflict-management
  • Proven record/experience of developing people and organizations
  • Strong organizational skills and an ability to priorities
  • Ability to communicate confidently and clearly in the local language(s) and English
  • Good analytical skills
  •  Passionate in home furnishing

  Company contact ways(Please login and view)
As long as registered members can see the detailed contact ways of companies and enjoy complete service.

Account: Password:

Why do I need to register CV?(Register my CV now to easily find a good job.)
  • Thousands of HR managers search CV via There will be unexpected interviews.
  • Enjoy the unique recruitment service of and recommend the latest positions to your e-mail every day.
  • You can register your CV on to be free from repeating registration.
  • You can set hidden or open status of CV to guarantee your privacy and be free from disturb.

Special Reminding:
  • Members can release position on this site while the person who release it is in charge of authenticity. If there is any false information of the recruitment,please report to us and we will handle it after verification.
  • When making phone calls,please note that you see this information on
  • If you see the contact way of company is hidden,please apply for positions after register CV.The system will auto send your CV.

Home  |   Talents Recruitment  |   Company Recruitment  |   Education  |   News Centre  |  |  |   About Us  |   Contact Us
Disclaimer: This website is only a communication platform between companies and applicants. Not any service relations is involved between any companies and applicants.
Copyright© 2005-2020  澳門人才網( All rights reserved.
Powered by Cheung Kong Network Company Limited (Macau Internet Service License 01/2007)