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Welcome The Dairy Farm Company, Ltd - IKEA
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Job Title:  Store Customer Relations Manager     
Provided Salary:   At least 25000 Work Type:   Full-time
Education:   Junior College Work Place:   Macao China
Number Of Vacancies:   1 Work Experience:   6-10 years
Updated Date:   2019-05-09 Job Type:  
Customer service
Certification Requirements:  

Position Requirement:

Job responsibilities

  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop
  • Provide a family-friendly environment that converts more visitors to happy customers
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans
  • Influence the store management team with customer insights that will allow it to base business decisions on customer expectations
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment
  • Support commercial initiatives and priorities before, during and after the shopping experience
  • Identify and develop the many co-worker in the team and within the department to secure succession planning
  • Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation

Job requirements

  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment
  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals
  • Proven experience of being a valuable contributor to customer satisfaction and business unit results
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • Self-confident and assertive with the ability to influence through the use of customer insights
  • Ability to understand the key principles of the shopping experience and customers’ expectations
  • Experienced in problem-solving and conflict-management
  • Proven record/experience of developing people and organizations
  • Strong organizational skills and an ability to priorities
  • Ability to communicate confidently and clearly in the local language(s) and English
  • Good analytical skills
  •  Passionate in home furnishing
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