To cope with our rapid growth, we are looking for high caliber
individual for the following position:
Guest Relations Officer
POSITION SUMMARY:
Work closely with different departments and casino Marketing Teams to
provide professional and excellent customer services to fulfill their patron/VIP’s
need.
RESPONSIBILITIES:
- Liaise with
different departments to provide an overall comfortable customer service environment
- Respond to VIP customers / casino high tier
members and answer their inquiries
- Provide exclusive premium customer services
for VVIP e.g. Personal shopper and product delivery services
- Monitor team performance to ensure company goals are achieved
- Prepare reports, stock track, back-end documents and system handling
- Liaise with
Marketing department of business partner to provide services to casino
guest, tourist customer and free and independent traveller
- Handling coupons distribution and direct unresolved issues to the
related department
- Perform other ad hoc assignments as required
REQUIREMENTS:
- Bachelor degree
in Hospitality / Casino Management or related field
- Minimum 2 years relevant
experiences preferably in Retail, Tourism or Hospitality industry
- Excellent
interpersonal and communication skills with the ability to develop
relationships
- Good command of
spoken and written English, Cantonese and Mandarin
- Proficiency in
MS Office and Chinese Word Processing
- Mature,
proactive and self-motivated
- Shift duty is required
We offer competitive remuneration package
including meal allowance, medical scheme, discretionary bonus, double pay and
pension fund with excellent career exposure opportunities to the right
candidate.
Interested parties, please apply with full
resume in MS Word format with present and expected salary via e-mail to hr.glp@newyaohan.com
Company website: www.newyaohan.com
(Personal data collected will be used for
recruitment purpose only)