Customer Service Supervisor 客戶服務主任

Requirements:

• Degree or above
• Minimum 3 years of working experience, Preferably with 1 year experience in the Hospitality Industry
• Excellent interpersonal and communication skills and bilingual (English required)
• Enjoy interacting with people and have customer-oriented attitude
• Pleasant personality, good team player and multi-tasked

Job Description: 

• Assist Department Head in developing and managing the team to achieve sets of KPIs and Targets by delivering high levels of customer service experience
• Ensure the area of responsibility is well managed and the overall daily operations are well-coordinated and smooth
• Lead the team and ensure that SOPs are followed at all times
• Responsible for category sales, customer service and inventory management. Manage a team within the department according to the company values, standards, policies and procedures, and is responsible for all the people management functions
• Handle and answer feedbacks and complaints from the customers and to consolidate and analyse customer feedbacks for customer experience improvement 
• Train and coach team members to deliver a high standard of customer service
• Responsible for report consolidate and data analysis 

職位要求：

• 學位或以上
• 至少 3 年工作經驗，最好有 1 年旅遊景點工作經驗
• 優秀的人際關係和溝通技巧和雙語能力（需要英語）
• 享受與人互動及和擁有以客戶為專的服務態度
• 性格開朗，善於團隊合作，能夠同時處理多項任務

主要職責：

• 協助部門主管發展和管理團隊，通過提供高水平的客戶服務體驗來實現公司目標和要求
• 確保責任範圍得到妥善管理，整體日常運作和協調順暢
• 領導團隊並確保團隊成員按工作流程工作
• 負責產品銷售、客戶服務和庫存管理。 根據公司價值觀、標準、政策和程序管理部門團隊，並對人員管理工作表現負責
• 處理和回答客戶的反饋和投訴，並整合和分析客戶反饋以改善客戶體驗
• 培訓和指導團隊成員提供高標準的客戶服務
• 負責報表整理和數據分析