Duty Manager

Front Office

1. Handle all problems and complaints relating to the hotel guests, and represents the management in handling all areas of operations within the hotel
2. Ensuring employees are offering exceptional customer service, and all request from guest are followed up closely
3. Take initiative to resolve disputes between guests / associate
4. Monitor the guest traffic in lobby, represent the Management in the handling guest complaints
5. To be familiar with the hotel emergency procedures and to ensure maximum safety of guest and employees in case of emergencies

Job requirements:

• Bachelor Degree or above
• Have related experience is preferred
• Self-motivated, strong service minded and able to work independently

Interested parties, Please apply the job via Job853.com!