About Tesla

Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory–the world’s largest lithium ion battery factory–in Sparks, Nevada, and have already begun producing Tesla Energy battery storage products. 

Tesla currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is currently under development.

Tesla produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.

The Role
The primary goal of the Product Specialist is to provide a fun educational experience for customers who come into the Tesla retail store. The Product Specialist will accomplish this by handling all walk in store guests, answering questions, educating the public about the electric drive experience. An implicit responsibility of the Product Specialist is to conduct educational conversations and business dealings in a way that creates a superior customer experience that represents the Tesla brand values.

Responsibilities

• Welcome walk in guests, answer questions and generally manage the customer’s Tesla experience in a positive way.
• Educate the public about the electric car industry through enthusiastic conversations.
• Assist customers with purchases of apparel and keep inventory full and neat.
• Provide high quality customer service to the existing Tesla owner community.
• Keep up with industry trends and best practices.
• Help to develop a new way to market and sell cars to the community.
• Your performance will be measured by your ability to engage and sign up potential customers in the store for updates and test drive and other event invitations from Tesla

Requirements

• Strong communication and customer service experience required.
• Positive, enthusiastic and passionate about the changes in the personal transportation industry.
• Ability to understand and convey business issues and technical concepts.
• Strong sense of team mentality and reliability.
• Ability to work evenings and weekends in a retail environment, retail experience a plus.
• Legal right to work in Macau.
• Valid drivers license with a clean driving record.
• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must have two years of driving experience