About Tesla

Tesla is accelerating the world’s transition to sustainable transportation and electricity consumption by designing and manufacturing electric vehicles and energy storage systems. Based in California, Tesla employs more than 13,000 people across four continents, and manufactures cars at our factory in Fremont, California. We are currently constructing the Gigafactory–the world’s largest lithium ion battery factory–in Sparks, Nevada, and have already begun producing Tesla Energy battery storage products. 

Tesla currently produces two premium EVs–Model S and Model X–engineered from the ground up to be the world’s best car and SUV, respectively. Model S received Motor Trend’s prestigious 2013 Car of the Year, and achieved the best safety score of any car ever tested by the NHTSA. The recently released Model X includes the first ever falcon wing doors, as well as Tesla’s award-winning electric all-wheel drive powertrain. Both vehicles come with free road trip access to more than 400 Tesla Supercharger stations—the world’s fastest EV charging technology. Model 3, our third generation EV, is currently under development.

Tesla produces the Powerwall, a residential battery pack, as well as commercial and utility-grade Powerpack storage systems designed to help reduce electricity costs, smooth consumption and create a more resilient electricity grid.

Tesla is committed to hiring and developing top talent from across the world for any given discipline. Our world-class teams operate with a non-conventional product development philosophy of high inter-disciplinary collaboration, flat organizational structure, and technical contribution at all levels. You will be expected to challenge and to be challenged, to create, and to innovate. These jobs are not for everyone; you must have a genuine passion for producing the best vehicles in the world. Without passion, you will find what we’re trying to do too difficult.

The Role

Tesla Motors is looking for an experienced Regional Service Manager to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  The role will require travel as needed and directed by management.  The Service Manager will manage service personnel and operations defined by the regional territory. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities

• Develop and implement business processes and best practices to delight customers
• Provide high level customer escalation management and resolution
• Oversee day to day operations at the store level, control store costs and travel expenses
• Support training programs for store personnel
• Assist with service policy development, implementation and follow up
• Analyze warranty data, identify trends and administer warranty policy to control costs
• Develop reports and presentations for exec level review
• Perform other related duties as assigned
• Effectively handle multiple priorities, organize workload, and meet deadlines

Requirement

• B.A. / B.S. Degree from a University program in Automotive Technology or equivalent experience
• 3-5 years of Manufacturer Service Management experience
• 5+ yrs experience in a dealership environment, 7-10 years in the automotive industry
• Factory Trained Master Status / OEM Training, Hybrid Experience a plus
• China Technical certificate holder preferred
• Excellent oral and written communication skills in English and Chinese
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a service manager

• Methods, techniques, parts, tools and materials used in the maintenance and repair of automobiles
• Operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
• Automotive equipment and servicing methods
• Dealership Business Process and Best Practice
• ERP and DMS Systems, MS Office Suite
• Understanding of equipment inspections, adjustments and certifications

• Proven ability to increase CSI

• Ability to Travel internationally up to 50% of the time