Job Summary/Purposes 工作概要/目的

The Fashion Advisor represents the Company when facing the customer. He/she is a Fashion professional in the luxury goods sector and applies this professionalism in promoting the corporate image, in the Store’s turnover as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for both the Category and the Store.

時尚顧問在顧客面前代表公司。作為奢侈品行業的專業人員，應通過其專業性提升公司形象、達成店鋪銷售並提升客戶滿意度和忠誠度。銷售助理應通力合作以達成所在品類及店鋪的定性定量指標。

Responsibilities  職責

• Is versatile and is responsible for general Store activities, thus ensuring maximum customer satisfaction.
•  負責店鋪基本運轉的各項活動，以確保客戶滿意度的最大化。
• Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.
• 在銷售過程和售後服務中始終體現品牌風格和服務標準。
• Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on all the Product range in the Store.
• 對自己負責的產品具有深入瞭解，並對其他產品類別的知識保持持續更新。
• Knows the warehouse stock of the assigned products thus maximizing sales.
• 瞭解所負責產品的倉儲情況以促進銷售的最大化。
• Takes full advantage of all contacts with customers in the Store, and promotes both the Brand and the Product.
• 充分利用客戶聯繫資料，對品牌和產品進行推廣。
• Ensures proper management of the assigned products for which he/she is responsible.
• 確保所負責產品的合理管理。
• Reorganizes the products at hand displayed and ensures that they are displayed properly in his/her department.
• 管理產品陳列以確保符合公司標準。
• Manages sales and optimizes each step of the sales process.
• 管理銷售流程以促進各個環節的最優化。
• Guarantees after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
• 保證售前售後的服務水準一致並符合公司要求，以維護客戶滿意度和忠誠度，從而樹立並推廣品牌形象。
• Deals with complaints, with the support of a manager, if necessary.
• 處理客戶投訴，在必要情況下尋求經理的説明。
• Participates in meetings and trainings organized by the company and the store.
• 參加公司和店鋪組織的銷售會議和培訓。
• Participates in the inventory.
• 參與庫存管理。
• Collaborates with the colleagues and contributes to and creates an overall positive atmosphere in the store and considers its performance.
• 共同創造店內積極向上的氛圍，並推動集體績效。
• Communicates to management any information gathered from the customer.
• 向管理層及時反應客戶資訊。
• Is constantly up-to-date regarding fashion trends, knows and monitors competition.
• 持續更新流行趨勢，瞭解競爭狀況。