The Role:
At Tesla,
our Customer Experience Specialists consistently deliver on an incredible
educational, immersive, and exciting experience to all of our current and
future customers. They constitute Tesla’s front line and are our brand
ambassadors, supporting our mission to accelerate the world’s
transition to sustainable energy by creating memorable experiences for our
customers.
As a Customer
Experience Specialist, you will support customers from the moment they
walk into our showrooms to learn about Tesla. We’ve created one of the
most innovative vehicles ever made, and you will help deliver an equally
innovative buying experience.
Responsibilities:
- Engage walk in guests
promptly, personally and with the goal of opening the conversation and
ensuring they feel welcome
- Understand who our
guests are, what brought them to Tesla, their intent and timeline to
purchase, thus creating a robust Customer Profile
- Educate and excite
guests by answering their questions and providing a tailored experience
based upon their interests and agenda
- Demonstrate a
mastery of all Tesla products and services, as well as local incentives
for EV owners
- Help Tesla maintain
a healthy sales pipeline by collecting customer contact information and
scheduling Test Drives for individuals who exhibit purchase intent or
potential
- Regularly update
the CRM system to ensure accurate and timely sales and delivery
information is available to management
- Prepare vehicles
and host delivery appointments, including new owner orientations tailored
to the individual customer’s needs and comfort level
Requirements:
- Customer service
experience required
- Positive,
enthusiastic and passionate about the changes in the personal
transportation industry
- Ability to
understand and convey business issues and technical concepts
- Strong sense of
team mentality and reliability
- Strong
communication skills and attention to detail
- Demonstrate a
mastery of all Tesla products and services. Keep up with EV industry
trends and local incentives
- Ability to work
evenings and weekends
- MUST have and
maintain a valid driver’s license and an acceptable and safe driving
record.