Customer Service Manager / Assistant Customer Service Manager, Consumer Banking Group (Stationed in
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- 提供月薪:面議
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- 工作類型:全職
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- 學歷要求:大專
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- 工作地點:中國澳門
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- 招聘人數:1
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- 工作經驗:6-10年
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- 職位類型:銀行及金融
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- 認證要求:
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- 更新日期:2018年05月17日
Responsibilities
- Oversee and monitor the day-to-day service operation and back office support of the branch
- Manage the counter & cash operations, and overall branch security control through effective monitoring & custody of cash, valuables, vault/security keys and numbered forms
- Verify, override and authorize banking transactions within their authorities, and provide second level check to authorize transactions
- Recognize irregular or suspicious transactions and take appropriate steps to reduce operational risk and prevent loss while ensuring proper disposition of non-compliant & unusual/ suspected fraud items
- Work closely with the Branch Manager to lead operation staff to provide the best customer experience in the branch, ensuring the Bank’s required service standards & models are met and the pre-set satisfaction level in various customer surveys/tracking programs are achieved
- Build trust & morale among operation staff; provide on-going motivation, feedback, coaching & on-the-job training to support staff development & career advancement
- Ensure the operations is strictly adhered to all internal policies & procedure, guideline, including the staff licensing, fit and properness of staff, anti-money laundering policy, Know Your Customer (KYC) principles and refined sales process
Requirements
- Secondary graduate or above
- Minimum 10 years of relevant experience in banking operations and finance fields, 3 years of which should be at managerial level
- Good knowledge of rules and regulations for financial advisory and banking related services, trend and anticipatory changes
- Customer focused; demonstrated ability to make decision and take action to attain the desired outcome
- Good command of written and spoken English & Chinese. Fluency in Putonghua is an advantage
職位申請
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