Position

Store Manager

Responsibilities

• Monitor , manage and drive retail KPIs to maintain and increase productivity and profitability of the store
• Lead and manage sales teams to deliver outstanding performance in sales, excellence service standards, operational efficiency and achieve their individual performance and development targets
• Recruit, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business
• Ensure sales team are developed and coached to their full potential to meet and exceed qualitative and quantitative targets
• Train, develop and coach the sales team by providing appropriate level of performance feedback to increase confidence and capability with regular on floor coaching and workshops implementation
• Promote team spirit within the store to reach full potential of the team and ensure smooth operations across different departments
• Complete and analyze daily, weekly and  monthly report on business trends and be proactive to give priorities and suggest action plan to drive result
• Possess reporting and analytical skills to identify shortcomings and opportunities/potentials of the store
• Responsible for execution of the store action plans to drives KPI results and maximizes business opportunities

·        Engage in meetings with the management team  to discuss P&L and sales forecast ,and strategically develop upcoming business plan

·        Grow and develop loyal customer base through engaging every client with quality relationship management

• Drive various CRM KPIs and build customer loyalty through excellent and personalized  in-store experience, after-sales-services, regular engagement and interactions with clients
• Manage and monitor the daily operations of the store including back of the house to achieve operational excellence following the company policies and procedures
• Manage back of house team and inventory control for any product quality, stock loss, loss prevention issues
• Ensure close communication between Store and Retail, Merchandising, Visual Merchandising and Marketing in order to drive the productivity
• Closely work with Visual Merchandising to ensure all visual directives are properly executed to maintain the brand image
• Resolve customer needs or complaints by determining optimal solutions
• Be an ambassador for the brand, leading by example and encompass the brand’s core values in everyday operations
• Other ad hoc duties and projects as assigned

Requirements

• Minimum of  8 years’ experience in high-end fashion retail with at least 3 years of managerial experience
• Strong business acumen with excellent analytical skills and detail-oriented mind
• Strong sense of luxury service with excellent clienteling skills
• Excellent interpersonal, problem-solving and planning skills
• Energetic, passionate and flexible in working in a fast paced environment
• Dynamic team player with outstanding people management skills
• Service oriented and always put customer as top priority
• Proven track record to drive increment in sales and profitability
• Proven track record on coaching and people development
• Excellent verbal and written communication skills in both English and Chinese (Cantonese & Mandarin)
• Candidate with less experienced will be considered for Assistant Store Manager