Assistant Store Manager

Be a Givenchy Ambassador by having strong commercial mindset and entrepreneurial skills to drive the business forward.

The incumbent should demonstrate strong leadership to engage the team for extraordinary client experience.

Key roles:

1. Deliver Excellent Client Experience and Achieve Business Ambitions

• Lead and motivate sales team on delivering consistent, professional and responsive customer service
• Initiate business strategies to attain multichannel sales plan and optimize profitability through recognize opportunities and risk
• Build a Clienteling mindset to the team. Establish a systematic CRM approach for the new client recruitment and nurture their loyalty to the brand
• Establish and maintain the highest standard of store environment
• Manage daily operation of the store and ensure the brand image is maintained
• Collaborate with different business functions (Merchandising Team, Marketing Team, Training Team) to grow new business
• Establish good relationship with Mall to identify opportunity on Marketing activities and CRM Program

2. People Leadership 

• Inspire a team for their individual performance and development. Communicate with HR on Recruitment, Talent Development, Performance Management, Store Structure and Organization
• Coach the team to meet and exceed the required performance standard
• Identify potential staff and provide their succession plan with training suggestion 
• Provide on-the-job training to new join staff 
• Manage and conduct appraisals and performance review with store staff

3. Retail operations

• Review the operation procedure in a regular basis to optimize the efficiency 
• Analyze the reports and provide insights to management and to the team
• Manage the inventory for accurate replenishment and to minimize the discrepancies 
• Assess Risk Management for audit and maintain Health and Safety procedure in store
• Manage and ensure the visual merchandising guidelines are followed    
• Responsible for in-store repair and maintenance for top sales floor standard

Requirements:

• University graduate would be a plus
• Minimum 5 years’ relevant experience in fashion retail industry with solid experience in management level
• Passionate in fashion and solid product knowledge in RTW and leather goods
• With good knowledge and understanding of Luxury business context and customers’ profile 
• Good command of written and spoken English and Chinese
• Macau ID holder is a must