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| Position Requirement: |
- To operate and achieve the overall profitability goal of the boutique;
- Execute small sales incentive programs to drive sales objectives; and evaluate results and effectiveness; provide feedback to retail management
- Explore sales opportunities to maximize sales potential
- Implement and execute in-store marketing activities with close monitoring and evaluation
- Support and ordinate in-store events, exhibitions or other VIP programs in order to develop a closer customer relationship
- Ensure customer database management; explore new recruitment system to increase customer database
- Monitor and assist the use of CRM platform to ensure customer service journey
- Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency
- Build strong morale and productive workforce; encourage open two-way communication
- Identify training needs; follow-through staff’s learnings and practices; ensure on-going applications at workplace
- Support company new projects and participate as task force member, if nominated Skype for Business deploy to stores, RMS enhancement and Time and Attendance System (T&A)
Requirements:
- Post-Secondary school or above
- Very good command of English, Cantonese and Mandarin, both oral and written
- Minimum 5 years of experience in retail business, 3 years of experience in a retail managerial position
- Good sales and communications skills
- Experienced in complaint handling/conflict management
- Analytical skills
- Proficient in Microsoft Office – Word, Excel and powerpoint in particular
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