• Achievement of sales turnover in the Boutiques

• Sets goal for all Sales Associate and motivates team on a daily basis

• Completes daily and monthly reporting to analyze business trends and needs

• Represents the Brand inside and outside of the Boutique

• To ensure the best VM according to company’s global merchandising and visual standards

• Responsible for the development of customer database

• To understand the particularity of the boutique environment (location) and to suggest action plan accordingly

• Resolve customer problems or complaints by determining optimal solution

Staff Management:

• Ensure the development of key role in each boutique (supervisor, and/or assistant boutique manager)

• Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately and in a timely manner

• Responsible for the overall training and development of Sales Associates and reviews their performances (coaching, one to one)

• Recruit, train, evaluate and counsel store employees. Schedule, organize and direct assignments and work schedule