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| Position Requirement: |
- Analyze the performance of service in Junket, VIP & Mass Gaming areas, including the staff to strategize with operations team regarding service delivery to our guests
- Monitor the coordination of tournament and special event
- Ensure all logistics are provided. Private jet, flight, ferry, car and etc
- Work with all departments to ensure a seamless guest experience
- Work closely with hotel team to manage and achieve highest daily occupancy
- Develop departmental standard of operating procedures and change whenever needed
- Recruit, train and develop team members
- Manage strategic planning, forecasting and preparation of annual budgets, while monitoring on a regular basis financial performance as it relates to the annual budget
- Other duties as assigned
Job Requirement:
- College graduate and above are preferred
- Minimum of 5 years of experience in casino business, with exposure to multiple casino resorts, properties and possess good business acumen
- Experience in Casino Marketing / International Marketing is a strong advantage
- Proficient in English with preference to Cantonese / Mandarin
- Adaptable and implements new approaches and practices to meet changing circumstances
- Ability to develop good business relationships and can communicate effectively across all levels of the organization
- Displays a high level of integrity and commitment to customer service
- Above average computer literacy, particularly Microsoft Office Programs
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