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Position Requirement: |
Responsibilities: Oversee and monitor the daily operations of the Reservations Department Monitor the operation of the policies and procedures for handling incoming calls, making reservations, creating customer profiles and opening group blocks Know and understand the hotel’s facilities, services, activities, room packages and promotions Prepare rosters and daily reports Selecting, training, developing and managing team including conducting performance evaluations Ensuring team and systems are accurately capturing, managing and delivering reservations to the operations team Acting as the liaison in Reservations Department to maximize sales, including development and execution of reservations sales incentives Developing and maintaining cohesive working relationships with related departments to ensure offers are accurately established and managed through billing stage, as well as resolve concerns as required Coordinate with the Hotel Sales and Marketing Departments Computerizing and managing hotel rates, availability and information across all channels with view of maximizing hotel revenue. Managing reservations interfaces to ensure correct delivery and promptly addressing system issues Producing various reports as required including reporting on daily reservations and revenue versus key metrics Conducting and/or participating in various meetings as required including weekly Revenue Maximization meetings Accept any other duties and responsibilities assigned by the Marketing Director
Requirement: University graduate, major in Business / Hospitality is preferable Minimum 3 years’ relevant experience in the hotel industry, preferably in 5-star hotel Excellent communication and negotiation skills Good command of spoken and written English, Mandarin and Cantonese Proficient in MS Office and Room Reservations booking systems (Opera, Channel Manager) Self-motivated, well-organized, initiative, responsible and hard-working Presentable, independent and able to work under pressure Strong leadership, analytical and interpersonal skills
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