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Position Requirement: |
- Provides technical leadership for the end-to-end solution to the implementation team.
- Partners with project management to ensure on-time construction, configuration and installation.
- Ensure that our PMS solutions meet all of the specifications and functions that are unique to each of our Hospitality clients.
- Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.
- Implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.
- Consults directly with the customer to document and analyze customer needs and Hotel operations.
- Resolve any gaps in Product functionality and train our clients on how to use the new product.
- Takes the site live on the system after everything has been configured and everyone has been trained.
- Ensure a smooth transition to the new system.
- Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.
- After "go-live", provide technical support to the customer.
Job Requirements
Education : Under-graduate degree in the field of Information Technology or equivalent experience.
Experience :
- At least 2-5 years hospitality industry experience and 2-5 years OPERA product exposure.
- Extensive knowledge of the OPERA product suite, PMS, OXI, IFCs. (OXI & IFC good if they know otherwise not mandatory)
Skills :Familiar with Oracle PL/SQL. Professional certification is preferable.
Others :
- Able to evaluate and understand individual hotel business needs and business rules to best leverage our products functionality.
- Able to travel extensively and be away from home for extended periods of time.
- Ability to communicate effectively and build rapport with team members and clients.
- Ability to succeed through collaboration and working through other internal and external organizations and individuals.
- Currently hold a valid passport.
- Willing to work overtime, overnight, weekends and public holidays as requested.
- Good written & spoken English.
- Analytical problem solving skills.
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