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Job Title:  房口服務協調員 Coordinator - Housekeeping     
Provided Salary:   Negotiable Work Type:   Full-time
Education:   Junior College Work Place:   Macao China
Number Of Vacancies:   10 Work Experience:   Not Available
Updated Date:   2020-08-06 Job Type:  
Hotels & Tourism
Certification Requirements:  

Position Requirement:

職務內容:

  • 協助部門與客人間有關管家服務安排的溝通及聯繫;

  • 負責接聽來電,把客人對酒店管家服務的要求或相關信息記錄在顧客需求日誌上,並確保該客人需求獲得妥善的跟進及處理;

  • 在部門同事休息或用膳時,協助跟進各樓層客房的智能鑰匙的存放及取出的登記記錄;

  • 對客房用供應品及便利設施保持正確的記錄及個核對,確保在物品於庫存量低時通知部門作採購補替;

  • 熟悉酒店的應急措施的操作程序,包括逃生指引及路線;

  • 確保系統內各部門的使用情況準備,例如可用、不可用、需維修或禁止進入等等,並聯絡相應的人員作清潔及維修;

  • 履行部門委派的部門相關的任務安排。

職位要求:

  • 大學畢業或以上,具以中英語表達及溝通能力;

  • 具個人分析能力,能在壓力下工作;

  • 需輪班工作;

  • 細心,盡責及注重團隊合作。

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