Network / Hardware / Software installation & configuration 

 Software / Hardware updates and upgrades  Troubleshooting operating systems and servers 

 Daily backup checkup 

Provide technical support and maintenance services to users  Responsible for supporting cloud daily operation and maintenance Provide solution/instruction and operation guide for onsite support to all users 

 Handle project tasks assigned in timely manner and ensure the quality fulfills the requirement 

Skill in analyze and troubleshoot for technical problem and follow up until the issue been fixed 

 Provide automation tools to enhance support team working efficiency  Handle tasks of project closure 

 Coordinate with different team and vendor for problem solving  Prepare and maintain relevant technical documents Requirements  Bachelor degree or above (information technology or Electronic Engineering Major) 

 3-5 years related work experience 

 Familiar with (Windows / Linux / Python / PHP / Cloud Platform and Big data support) operating system, maintaining system stability, security, high availability and high scalability 

 Familiar with common VM environment and configuration process  Familiar with server and network monitoring software 

 Familiar with AD, group policy and exchange settings and maintenance  Good problem solving and risk identification skill. Agile thinking, proactive work, able to work under large work pressures, awareness of IT security 

Able to handle emergencies. 

Able to handle IT documentation, 

Must keep be patient and good service attitude.

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