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| Position Requirement: |
| 職位描述Responsibilities
1. Manage the VIP Lounge in One Central, supervise and support the team to provide excellent customer services to tenants and VIP customers.
2. Train and coach individual team members, monitor the team’s daily operations to ensure its efficiency and effectiveness.
3. Answer VIP customers’ enquiries and handle complaints in a professional manner.
4. Handle administrative work such as data entry, customers’ invoice registration and redemption.
5. Assist Marketing team in the execution of marketing activities including development of marketing collaterals and coordination of marketing promotions.
6. Prepare marketing collaterals, assist in the logistic of the inventory control such as shopping vouchers, gifts, leaflets and raffle tickets.
7. Ensuring all marketing materials do not deviate from the established.
8. Maintain the accuracy of customer database.
Requirements
1. Bachelor degree in Communications / Marketing related.
2. Minimum 3 years in customer relations or loyalty marketing experience or related interests in mall industry.
3. Good command of spoken and written Mandarin, Cantonese and English.
4. Self-motivated, aggressive and hardworking.
5. Proficiency in Microsoft Office. |
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