Senior Branch Operations Officer

Responsibilities:

• Monitor counter operations to ensure full compliance with bank policies and procedures;
• Develop and maintain customer relationship to ensure high level of customer satisfaction;
• Review branch documents and authorize branch transactions to ensure compliance and accuracy;
• Assist to motivate and coach front line staff to provide high quality of customer service to clients;
• Perform cashier duties, handle ATM / CDM close-out, act as cash vault key/combination custodian;
• Handle customers’ loan applications and prepare credit proposal;
• Handle general inquiries from other branches, internal departments and other stakeholders; and
• Handle clerical work for branch operations.

Requirements:

• Bachelor degree holder;
•  Minimum 2 years of experience in branch network of retail banking;
• Able to work independently and with good team spirit;
• Solid understanding on AML / CDD process; and
• Proficient in English and Chinese.