The Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.  This position is located at our Service Center in Macau; however, the role will require travel as needed and directed by management.  If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you. 

Responsibilities:

·         Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

·         Return missed phone calls, email in no less than 5 minutes

·         Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

·         Accurately record issues and data into Dealer Management System. Attention to detail critical

·         Conduct Transactions w/ system; walk customer through correction and provide summary.

·         Communicate estimated completion time, regular updates and follow through on each customer vehicle.

·         Coordinate the detail of every vehicle prior to delivery.

·         Coordinate the delivery time or pick up with each customer.

·         Follow up with Customer on services provided; ensure they are satisfied with the work performed. 

Knowledge, Skills, and Abilities:

·         Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

·         Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

·         Understanding of basic automotive techniques related to repair and servicing of automobiles

·         Ability to follow oral and written instructions with attention to detail

·         Willingness to learn new and innovative automotive technologies

·         Establish and maintain cooperative working relationships with those contacted in the course of work to include the public

·         Perform detailed daily record keeping and reporting

·         Effectively handle multiple priorities, organize workload, and meet deadlines

·         Work in a team-based environment and achieve common goals

Requirements:

·         Dealer Management System(s), Outlook, and MS Office

·         Associate Degree or certificate in Automotive Technology, preferred

·         Retail automotive service experience, preferred

·         Fluency in Chinese and English