About Tesla
Tesla is accelerating
the world’s transition to sustainable transportation and electricity
consumption by designing and manufacturing electric vehicles and energy storage
systems. Based in California, Tesla employs more than 13,000 people across four
continents, and manufactures cars at our factory in Fremont, California. We are
currently constructing the Gigafactory–the world’s largest lithium ion battery
factory–in Sparks, Nevada, and have already begun producing Tesla Energy
battery storage products.
Tesla currently produces
two premium EVs–Model S and Model X–engineered from the ground up to be the
world’s best car and SUV, respectively. Model S received Motor Trend’s
prestigious 2013 Car of the Year, and achieved the best safety score of any car
ever tested by the NHTSA. The recently released Model X includes the first
ever falcon wing doors, as well as Tesla’s award-winning electric
all-wheel drive powertrain. Both vehicles come with free road trip access to
more than 400 Tesla Supercharger stations—the world’s fastest EV charging
technology. Model 3, our third generation EV, is currently under development.
Tesla produces the
Powerwall, a residential battery pack, as well as commercial and
utility-grade Powerpack storage systems designed to help reduce
electricity costs, smooth consumption and create a more resilient electricity
grid.
Tesla is committed
to hiring and developing top talent from across the world for any given
discipline. Our world-class teams operate with a non-conventional product
development philosophy of high inter-disciplinary collaboration, flat
organizational structure, and technical contribution at all levels. You will be
expected to challenge and to be challenged, to create, and to innovate. These
jobs are not for everyone; you must have a genuine passion for producing
the best vehicles in the world. Without passion, you will find what we’re
trying to do too difficult.
The Role
Tesla Motors is looking for an experienced
Regional Service Manager to work on one of the most progressive vehicle brands
in the world. This position requires a high level customer and employee
interaction, so the ideal candidate will not only possess the technical acumen,
but also the ability to provide a strong level of customer service. The
role will require travel as needed and directed by management. The
Service Manager will manage service personnel and operations defined by the
regional territory. If you are interested in becoming a part of a world
class service team supporting the latest EV technology, we are interested in
hearing from you.
Responsibilities
• Develop and implement business processes and
best practices to delight customers
• Provide high level customer escalation management and resolution
• Oversee day to day operations at the store level, control store costs and
travel expenses
• Support training programs for store personnel
• Assist with service policy development, implementation and follow up
• Analyze warranty data, identify trends and administer warranty policy to
control costs
• Develop reports and presentations for exec
level review
• Perform other related duties as assigned
• Effectively handle multiple priorities, organize workload, and meet deadlines
Requirement
• B.A. / B.S. Degree
from a University program in Automotive Technology or equivalent experience
• 3-5 years of Manufacturer Service Management experience
• 5+ yrs experience in a dealership environment, 7-10 years in the automotive
industry
• Factory Trained Master Status / OEM Training, Hybrid Experience a plus
• China Technical certificate holder preferred
• Excellent oral and written communication skills in English and Chinese
• Ability to establish and maintain cooperative working relationships with
those contacted in the course of work, including the public
• Maintain and perform top level professional integrity and appearance as a
service manager
• Methods, techniques,
parts, tools and materials used in the maintenance and repair of automobiles
• Operation and maintenance of a wide variety of hand and power tools, shop
tools, test equipment
• Automotive equipment and servicing methods
• Dealership Business Process and Best Practice
• ERP and DMS Systems, MS Office Suite
• Understanding of equipment inspections, adjustments and certifications
• Proven ability to
increase CSI
• Ability to
Travel internationally up to 50% of the time