Store Manager/ Assistant Store Manager

Key Responsibilities :

Be part of a dynamic start up inside a global brand and make an impact by strengthening Lacoste position as the most desirable premium casual wear brand for Footwear and Leather Goods categories by providing sales and operations support for the below tasks :

LEADERSHIP

• Lead store team to drive sales through training and coaching.

• Exemplify your sporting spirit and create an outstanding service culture.

• Provide constant feedback and coaching to improve your team’s skills and sales results.

• Identify and recruit associates who are passionate about sales and customer service.

• Develop team members with leadership and other abilities for succession planning.

• Effectively train new team members on customer service, operations, performance, loss prevention and all other Company policies.

• Set goals for each team member for the achievement of Company KPIs.

• Manage team member’s performance through regular evaluation.

SELLING

• Execute plan to achieve and exceed Lacoste’s sales plans and profitability goals.

• Utilize reports and gather data to identify sales by units, gender, product placement, visual presentation, stock levels, and window presentations.

• Proactively make suggestions based on analysis that will positively impact the business.

• Set measurable performance standards and goals based on Company’s expectations and metrics.

CUSTOMER SERVICE

• Create an environment focused on the customer experience.

• Ensure that each team member is knowledgeable about the Lacoste lifestyle.

• Leverage your Customer Relationship Management (CRM) supporting the development of a loyal customer base and develop your team to achieve the highest quality of customer profile capture with every transaction.

OPERATIONS

• Plan and manage payroll hours and schedule to meet business needs.

• Control expenses within planned budget.

• Ensure that Company standards are upheld in merchandising, visual presentations, housekeeping and loss prevention.

• Protect store assets and inventory.

• Manage new receipts, transfers, markdowns, back stock and fill-ins.

Who we are looking for :

• Diploma holder or above

• +8 years relevant experience in which 4 years at operation management level in retail industry; with experience in managing apparels or lifestyle store will be an advantage

• Strong leadership, problem solving and decision-making skills

• Energetic and outgoing personality

• Excellent communication, presentation and customer service skills

• Strong leader with proven ability to motivate and lead a team of retail personnel

• Self-motivated, independent and able to perform multitasks under pressure

• Solid experience in managing in retails operation, shop opening and merchandising

• Good planning skill, organized with strong numerical sense and business acumen

• Good command of written and spoken English and Chinese, fluent in Mandarin is a plus

• Passionate with lifestyle and designers’ products, especially Footwear & Leather Goods and developing in retail industry

• Proficient in MS Office and Chinese Word Processing, especially in MS Excel

• Candidates with less experience will be considered as Assistant Store Manager

• Able to work shift duty on weekend & public holidays

• Immediate available is highly desired

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