Job Duty: 
• Work closely with all colleagues to ensure recognitions are met for our guests. Input and update guests’ profiles and preferences at all times. 
• Organize and provide training to the Front Office team members when required. 
• Accommodate all guest requests in an accurate and efficient manner. 
• Personally handle guest issues, special request and ensure our guests have an impeccable experience. 
• Assist in follow-up of all guest incident and record in system. 
• Prepare and run daily front office operations reports and check lists. 

Requirement: 
• Bachelor Degree or equivalent in Hospitality or Tourism 
• Excellent communication skills in English, Mandarin and Cantonese 
• A minimum of 3 years relative managerial experience in Hotel Front Office 
• Solid working knowledge of front office operation 
• Ability to handle critical incidents and problem solving 
• A team player with effective leadership skills 
• Excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance. 

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