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Job Title:  Fashion Advisor (ETRO Macau)     
Provided Salary:   Negotiable Work Type:   Full-time
Education:   High School Work Place:   Macao China
Number Of Vacancies:   5 Work Experience:   1 year
Updated Date:   2018-11-12 Job Type:  
Sales & retailing
Certification Requirements:  

Position Requirement:

Job Summary/Purposes 工作概要/目的

The Fashion Advisor represents the Company when facing the customer. He/she is a Fashion professional in the luxury goods sector and applies this professionalism in promoting the corporate image, in the Store’s turnover as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for both the Category and the Store.

時尚顧問在顧客面前代表公司。作為奢侈品行業的專業人員,應通過其專業性提升公司形象、達成店鋪銷售並提升客戶滿意度和忠誠度。銷售助理應通力合作以達成所在品類及店鋪的定性定量指標。

Responsibilities  職責

  • Is versatile and is responsible for general Store activities, thus ensuring maximum customer satisfaction.
  •  負責店鋪基本運轉的各項活動,以確保客戶滿意度的最大化。
  • Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process.
  • 在銷售過程和售後服務中始終體現品牌風格和服務標準。
  • Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on all the Product range in the Store.
  • 對自己負責的產品具有深入瞭解,並對其他產品類別的知識保持持續更新。
  • Knows the warehouse stock of the assigned products thus maximizing sales.
  • 瞭解所負責產品的倉儲情況以促進銷售的最大化。
  • Takes full advantage of all contacts with customers in the Store, and promotes both the Brand and the Product.
  • 充分利用客戶聯繫資料,對品牌和產品進行推廣
  • Ensures proper management of the assigned products for which he/she is responsible.
  • 確保所負責產品的合理管理。
  • Reorganizes the products at hand displayed and ensures that they are displayed properly in his/her department.
  • 管理產品陳列以確保符合公司標準。
  • Manages sales and optimizes each step of the sales process.
  • 管理銷售流程以促進各個環節的最優化
  • Guarantees after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
  • 保證售前售後的服務水準一致並符合公司要求,以維護客戶滿意度和忠誠度,從而樹立並推廣品牌形象
  • Deals with complaints, with the support of a manager, if necessary.
  • 處理客戶投訴,在必要情況下尋求經理的説明
  • Participates in meetings and trainings organized by the company and the store.
  • 參加公司和店鋪組織的銷售會議和培訓
  • Participates in the inventory.
  • 參與庫存管理
  • Collaborates with the colleagues and contributes to and creates an overall positive atmosphere in the store and considers its performance.
  • 共同創造店內積極向上的氛圍,並推動集體績效
  • Communicates to management any information gathered from the customer.
  • 向管理層及時反應客戶資訊
  • Is constantly up-to-date regarding fashion trends, knows and monitors competition.
  • 持續更新流行趨勢,瞭解競爭狀況




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