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Position Requirement: |
Position
Department Manager / Assistant Store Manager
Responsibilities
- Monitor , manage and
drive retail KPIs to maintain and increase productivity and profitability
of the store
- Lead and manage sales
teams to deliver outstanding performance in sales, excellence service
standards, operational efficiency and achieve their individual performance
and development targets
- Ensure sales team are
developed and coached to their full potential to meet and exceed
qualitative and quantitative targets
- Train, develop and coach
the sales team by providing appropriate level of performance feedback to
increase confidence and capability with regular on floor coaching and
workshops implementation
- Assist in completing daily,
weekly and monthly report on
business trends and be proactive to suggest to Store Manager action plan
to drive result
- Responsible for execution
of the store action plans to drives KPI results and maximizes business
opportunities
- Grow and develop loyal
customer base through engaging every client with quality relationship
management
- Drive various CRM KPIs
and build customer loyalty through excellent and personalized in-store experience, after-sales-services,
regular engagement and interactions with clients
- Assist Store Manager to
manage and monitor the daily
operations of the store including back of the house organization to
achieve operational excellence following the company policies and
procedures
- Assist Store Manager to
manage inventory control for any
product quality, stock loss, loss prevention issues
- Ensure close
communication between Store and Retail, Merchandising, Visual
Merchandising and Marketing in order to drive the productivity
- Closely work with Visual
Merchandising to ensure all visual directives are properly executed to
maintain the brand image
- Act as the leader on duty
and lead by examples
- Other ad hoc duties and
projects as assigned
Requirements
- Minimum of 6 years’ experience in high-end fashion
retail with at least 2-3 years of managerial experience
- Strong business
acumen with excellent analytical skills and detail-oriented mind
- Strong sense of luxury
service with excellent clienteling skills
- Excellent interpersonal,
problem-solving and planning skills
- Energetic, passionate and
flexible in working in a fast paced environment
- Dynamic team
player with good people management skills
- Service oriented and always
put customer as top priority
- Proven track record to
drive increment in sales
- Excellent verbal and written communication skills in both English and
Chinese (Cantonese & Mandarin)
- Candidate with more experience will be considered
for Assistant Store Manager
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