• Provide technical support on-site, via email or telephone – Give clear verbal and written help to customer.
• Install and configure gaming machines.
• Co-ordinate installs with customers.
• Resolve problems encountered during installs (including interoperability of machine with casino system).
• Provide training to customers so they can resolve most technical issues.
• Perform minor troubleshooting including input power/fuse issues, disconnected cables.
• Order replacement parts and supplies.
• Maintain contact with the customer on a regular basis while performing work on WMS/gaming products, including follow-up after work is completed.
• Responsible for completion and submission of required daily documentation, both written and electronic, including Field service Reports, Time Sheets, Expense Reports.
• Perform initial quality inspection of delivered WMS/gaming products to customer.
• Perform final inspection to ensure proper operation after WMS/gaming product installation.
• Provide IT support to assigned office

Education:

• University education in Engineering

• At least 5 years in electrical /electronic technical support function.
• Experience in customer relations.

• Fluency in English as well as local languages
• Sound technical knowledge.
• Ability to apply knowledge and experience to resolve problems quickly.
• Ability to work under pressure both within a team and alone.
• Ability to learn and understand new products quickly.
• Ability to clearly express technical information to customers verbally and in writing.