Senior Customer Service Officer

Join Helen of Troy as a Senior Customer Service Officer and make an immediate impact on our trusted brands, including our 9 leadership brands: OXO, Hydro Flask, Osprey, Vicks, Braun, Honeywell, PUR, Hot Tools, Drybar. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around you at home, and you'll find us everywhere:

In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a need challenge, we recognize, develop, and empower talent.

What you will be doing:

• Responsible for managing direct import in one or two business unit. More complex order / larger national accounts for Senior Officer
• Provide professional information service to sales and customer
• Become one point of contact and coordinate with internal parties effectively. Coordinate different internal parties to solve problems to fulfil customer request.
• Responsible for high performance of On-Time Delivery and Order Response Time for Direct Import orders
• Maintain proper price list and customer databases
• Execute continuous improvement focus related to customer service.

Qualifications:

• Bachelor degree or above in Supply Chain/Operations/Business Administration
• At least 3 years working experience with relevant industry/function.
• Working knowledge of ERP system and Customer Service (Knowledge in Oracle system is an advantage)
• Familiar with PC and Microsoft Application especially Excel and Word document
• Good command in both spoken and written English and Chinese (Mandarin is an advantage)
• Good team player and communication skill

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia.

We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including including OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of JOB DESCRIPTION all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.