• Acts as a Maison ambassador; demonstrates and encourages enthusiasm and excitement for the brand, the history, and the culture

 • Understands the brand guidelines; adheres to all brand standards

 • Demonstrates an understanding of the market, competitors, local economic, social and cultural environment Business Planning 

• Monitors business results and sales associates performance

 • Aligns boutique sales goals with the business plan and facilitates an environment for sales growth

 • Supports execution of a successful activation and marketing plan that helps business goals 

• Demonstrates an understanding of data and reports and uses them effectively to drive results 

• Gathers and provides customer and staff feedback to Boutique Manager for future business planning Leadership 

• Provides instructions and directions for the team in alignment with the business plan, delegates work with clear expectations 

• Coaches the team to understand and utilize product knowledge appropriately to drive sales

 • Meets with the team members and understands what motivates each individual 

• Identifies individual strengths and development areas for future development and growth

 • Provides feedback in a timely manner and coaches team to improve performance; follows up with the team on a regular basis to assess progress • Supports and fosters Montblanc On-Boarding Process 

• Assists smooth integration of new joiners; analyses the team needs and effectively works with Boutique Manager to retain top talent Sales & Customer Services

 • Models expert understanding of the luxury selling culture and coaches sales associates to effectively apply all principles; is an entrepreneur acting manager on the sales floor in the absence of the Boutique Manager 

• Supports the monitoring of key business drivers based on the business analyses

 • Promotes clienteling, ensure the team to collect qualitative data and coach the team to establish trust and develop strong business relationships with clients 

• Monitors the team provides excellent services to each individual entering the boutique, in line with Montblanc standards of customer service 

• Ensures after sales services is well done 

• Handle communication with complaining customer in a confident way and turn a complaining customer into a happy customer Boutique Operations and Administration 

• Demonstrates and controls all selling operational processes; maintains accurate documentation

 • Assists management in controlling the inventory, assuring the consistency, correctness and appropriateness of the stock at any time 

• Assists boutique manager in monitoring merchandising plans, especially for novelties. Ensures boutique visibility and environment align with brand standards

 • Fully aware of procedures & guidelines, ensures understanding and adherence to these guidelines 

• Ensures proper maintenance, keeps up the boutique in excellent states at all times Candidate Profile 

• Tertiary educated with minimum 4 years sales experience in luxury retail, preferably with sales background in accessories and watches, 1 year in supervisory level

 • Good command of Cantonese, English and Mandarin. Other languages are advantageous

 • Excellent selling, customer service and clienteling skills

 • Sincere, warm and pleasant, and adaptable to changes 

• Strong leadership with people management skill, with excellent interpersonal & communication skills

 • Proactive, organized, multi-tasking, strong analytical and problem solving skills 

• Computer knowledge in Word, Excel and PowerPoint

Interested parties, please apply the job via WeChat ：job853Yco