Support our global team on technical-related projects and provide technical knowledge about operating products
Support Product Management and R&D divisions to suggest improvements to our products
Conduct experiments methodically, analyse data and interpret results
Identify, formulate and produce effective solutions to emerging problems
Evaluate final product’s overall performance, reliability and safety
Alter and modify design to meet requirements and to eliminate malfunctions
Prepare product reports and documentation
Engage in lifelong learning and develop new theories or methods
Install, configure and maintain our gaming software and hardware at our clients’ properties
Provide technical support and customer service on-site / via email / via phone
Provide timely technical assistance to customer queries and requests
Customer training – provide training to users on basic operation and troubleshooting
Provide assistance to Sales and internal departments as required
Any other ad hoc duties assigned by the Company