公司職位
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職位要求: |
- To train & lead Reservations Services Agents to achieve a high level of service by providing on-the-job training
- Ensure that all Reservations Services Agents are making every effort to increase conversion rate by conducting random phone monitoring, providing necessary coaching and demonstrating effective reservation sales techniques for improvement
- Communicate closely with Front Office Department on room status changes
- Disseminate and ensure that all team members are briefed on any new promotions / new packages, changes in rate plans, SOPs and product information in timely manner
- Assist in any VIP reservations where required and ensuring that all VIP profiles are created
- Ensure all reservations hotlines are attended at all times and sufficient staffing is present to meet daily business demands
- Handle guest complaints in a professional and timely manner
- Establish and maintain a friendly, fun and high team-spirited working environment promoting a high-level of customer service to our guests
- Maintain excellent working relationships with all departments
- In the absence of managers, Supervisor is to take a lead to oversee operations and ensure tasks are carried out in a timely manner
- Perform all other duties as assigned or required in order to meet the responsibilities of the position and for the Properties’ operations
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